JohnStockelUSN
New Member
We rented a Kia Picanto for the holidays. They offered us a new vehicle and I declined because I have 20 years of experience vacationing in St Barth and absolutely every vehicle on this road has multiple scratches and dings. Unavoidable. They told me they had no other vehicles available. I always purchase the additional insurance and this time was no different. We also photograph the vehicles before and after and I was absolutely sure I returned the vehicle in pristine condition. Hertz claims that after they washed it they managed to find a small scuff on the back left bumper and a minuscule scuff on the right rear bumper. I’m sure they waited to notify me until my flight departure time passed but we were delayed. While waiting in the security area, I received a text message notification of a $687.41 damage charge. I left the terminal and went to the Hertz kiosk. I truly believe that the agent who perpetrated the fraud expected me to have already departed. When confronted with the situation she claimed to understand but refused to reverse the charges exclaiming that the manager could only do that. I even brought her into the rental lot and showed her that absolutely every car in the lot had damage.
My recommendation is to avoid Hertz. There are plenty of alternatives. Always refuse a new vehicle. Just observe how the vehicle are parked downtown Gustavia. The damage insurance is also a scam. Nothing is actually covered unless the vehicle is totaled. Additionally, if you purchase the insurance your credit card company is not likely going to cover the damage.
Just a follow up, since I, and several others, exposed this scam on Google reviews, Hertz has been soliciting 5 star reviews in an attempt to “bury” the truth. Speaks volumes.
My recommendation is to avoid Hertz. There are plenty of alternatives. Always refuse a new vehicle. Just observe how the vehicle are parked downtown Gustavia. The damage insurance is also a scam. Nothing is actually covered unless the vehicle is totaled. Additionally, if you purchase the insurance your credit card company is not likely going to cover the damage.
Just a follow up, since I, and several others, exposed this scam on Google reviews, Hertz has been soliciting 5 star reviews in an attempt to “bury” the truth. Speaks volumes.
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