DAMAGE RECOVERY UNIT ALAMO CAR RENTAL

[shihadehs]

Not sure about the road status after fires....did not do the drive this time...we are up in Tahoe

 

[stbartshopper]

 

[BellaV]

thanks Phil. I definitely am denying the claim. funny thing is that I returned the car to baltimore bwi. the receipt for the replacement of the whole windshield was out of ohio.

very odd. I wrote to the ceo of alamo this morning, odd thing is that he responded and said that he is not the president of the rental car company but gave me the person who is in charge of alamo/ enterprise holdings, that is Chrissy Taylor enterprise holdings. I have written to her and so far no response. she may not respond on sundays.

I will take it up with the credit card company tomorrow which is in st. barths. this card insurance covers rental cards out of the country, but I will ask them to also deny the claim if submitted to my card. its not a lot of money, but I have been researching this on the internet and it says that alamo, national and enterprise rentals are all doing this. its random, a way to make more money because of the lean times from covid? I have read horror stories of people who returned their car in perfect condition. and was socked with a large damage claim. some over 2000 dollars.

Funny thing is that I used to take pics of the car when I returned it, but have had such a good experience with alamo, I stopped doing that. I always use costco car rental program when I rent a car for the savings.

I will no longer rent from the big 3.

I came across your post because I am dealing with the same thing from Alamo. After dropping off the car and no damage recorded they sent me a damage report. I am disputing it, of course, but having hard time getting to anyone .
I am curious of your outcome and who were the people you contacted .

 

[adrshen]

Hi Bella, I am in similar situation. They making me pay for damages which I event don't recognize. Can you share where are you at on this ?

I came across your post because I am dealing with the same thing from Alamo. After dropping off the car and no damage recorded they sent me a damage report. I am disputing it, of course, but having hard time getting to anyone .
I am curious of your outcome and who were the people you contacted .

 

[Jim Kelly-Evans]

We just finally won a credit card dispute with Hertz for over $800 in excess charges for a one day rental. It appears that renting a car nowdays is risky business!

 

[Jim A]

We too had a recent issue with Hertz in France. We rented the car from the Lyon airport, drove to Beaune and then dropped it off in Paris. We really only drove it to/from our locations and one day in the countryside of Burgundy so I knew there was no damage we did. A few days after dropping it off I received a bill for damages. I had taken a video of the car at the airport before leaving which included me specifically pointing to a small scratch on the car. Luckily I did this, because this ended up being what they charged me for. I replied to all of their emails and even sent a still shot of the video (date and location stamped) showing the minor damage and heard nothing back. I also disputed the charge with AMEX and also filed a claim with AMEX as I have the additional rental car insurance for $19.95 each time I rent a car (it's a pretty good deal). After a while I received a survey from Hertz about the rental and gave horrible marks and detailed the issue in the comments. The customer satisfaction (or whomever) group at hertz responsible for responding to the surveys finally were the only ones to reach out to me. I sent them the photo of the damage as well. After a week or so I was told the charge would be reversed. Even though I ultimately didn't pay, I should not have needed to prove that I didn't damage the vehicle. Very poor job by Hertz France IMO. It likely would have been the insurance through AMEX and not me paying, but that wasn't really the point to me.

 

[cassidain]

was verifying MC car rental coverage terms (CapOne Venture Professional card) and noticed in the last year they have snuck in that rental has to be "primarily for business purposes." You just have to stay on your toes with insurance fine print.

A. To get coverage:
The rental vehicle must be rented primarily for business purposes, and you must initiate and then pay for the entire rental agreement (tax, gasoline, and airport fees are not considered rental charges) with your covered card