I need some Winair advice

[GeorgeD]

I have contacted Winair several times about our cancelled flight and hotel refund matters along with our other flight refund and have had no response after repeatedly requests for a response. A month and a half later, no response. Is this normal?
Is there another recommended email address other than "reservations"?

 

[Leon]

I have contacted Winair several times about our cancelled flight and hotel refund matters along with our other flight refund and have had no response after repeatedly requests for a response. A month and a half later, no response. Is this normal?
Is there another recommended email address other than "reservations"?

They do not have any other emails, as far as I know. I had to contact them both thru email and the phone in the past, and your experience does not surprise me. Maybe others will chime in with different ideas, but I recommend you to send your message again (and again) and leave phone messages. They eventually respond but not to a single message or email, in my case at least.

 

[sbhlvr]

They do not have any other emails, as far as I know. I had to contact them both thru email and the phone in the past, and your experience does not surprise me. Maybe others will chime in with different ideas, but I recommend you to send your message again (and again) and leave phone messages. They eventually respond but not to a single message or email, in my case at least.

Same here.

 

[Amery]

The earth moved: I actually just received an email response from Winair re: a flight change.
I used the reservations email address and the above advice is correct to try again and again.
I received not one but two flight time changes for a return SBH-SXM; the first was okay, the second too close for connection.
When I tried to change the flight via WA website they wanted a change fee so I wrote and asked for no charge as it was their change, not mine.
I didn't hear back so forwarded my original email with a "PLEASE RESPOND" title.
Have no idea if it had any effect or if I was randomly lucky but, yes, keep trying.