Nils Dufau Admonishes Restaurant Association

[cassidain]

"la conduite négative et arrogante"
« Accueil passable, manque de politesse aux alentours de l’ établissement, dédain envers certains clients en rapport avec leur consommation, qualité insuffisante des mets servis, moquerie et non-respect des clients étrangers non familiers avec les us et coutumes locaux, manque de courtoisie. »
"on connaît ceux qui sont visés. Ils sont cinq ou six"
"Le fait d’imposer 20% de pourboire"

from Le Journal today

apparently this season the tourism board has received numerous complaints regarding offensive practices and behavior in certain (5 or 6) restaurants; indifferent welcome; arrogance; disdain towards clients; mocking and disrespecting foreign clients; lack of courtesy; charging 20% tip [!]; etc

 

[Dennis]

Who is Nils Dafuk?

 

[amyb]

Dafuk?

DUFAU

Mr Dufau is the Minister of Tourism

 

[ouanalao]

For those who wants to read the original file (sorry no translation..):

 

[Dennis]

DUFAU

Mr Dufau is the Minister of Tourism

I apologize. My French is not so good.

 

[JEK]

A rough translation from a rough translator

LETTER TO THE RESTAURATEURS OF THE ISLAND OF SAINT BARTI


Copy: Association of Restaurateurs of Saint Barthélemy


ELEMY


2021 has just ended with a particularly intense and active festive period.


Despite the complications related to the health crisis around the world, Saint Barthélemy was lucky


To complete an almost normal year by operating its shops and restaurants without too many restrictions,


Unlike establishments in the metropolis.


Unfortunately, at this time at the beginning of the year that allows us to take stock of the coming season


To pass, too many hosting providers have informed us of serious complaints reported by their customers, about the


Negative and arrogant conduct of a number of employees of certain restaurant establishments.


- fair welcome


- lack of politeness around the establishment


- disdain for certain customers in relation to their consumption


- insufficient quality of the dishes served


- mockery and disrespect for foreign customers unfamiliar with local customs and customs


- lack of courtesy


As a reminder, in Metropolitan France, prices include taxes and service and include the service (about


15% of the total price). If the service has been particularly neat, the customer can tip for


Show his satisfaction. Tipping an addition and imposing it on customers is illegal.


It is our duty to ensure that these repetitive actions do not tarnish the positive image of which St


Barth benefits around the world, and for which our visitors are happy to come back year after year.


Everyone's success could not be achieved without a significant occupancy rate of hotels and villa rental companies


Who regularly invest time, energy and substantial funding to promote our beautiful


Destination.


We advise institutions to motivate their staff to restore a professional attitude and


Honest. French service and the quality of dishes are one of the

 

[Jim A]

Thanks for the translation JEK :up:

 

[Jim Kelly-Evans]

Play nice, your livelihood depends upon it.

 

[pascaleschmidt]

Le Ministre does have some relevant concerns.... but then again, if he is dealing with the Christmas clientele......

 

[cassidain]

Le Ministre does have some relevant concerns.... but then again, if he is dealing with the Christmas clientele......

you have a point.

would love to see that 5-6 resto list.

 

[JEK]

you have a point.

would love to see that 5-6 resto list.

TripAdvisor

 

[cassidain]

TripAdvisor

yeah, thanks for the translation

 

[davesmom]

We have nothing but extremely good reception and wonderful service, in restaurants including in stores. The employees everywhere have been exceptionally kind and personable and I go in a lot of stores..just sayin’..DD agrees:laughing-cry: We have plans to hit a lot of restaurants since we are not in a villa. Had a little pique-nique at Saline today and grabbed simple wraps at L’Oasis Le Choisy and the young ladies serving us were super kind and cheery! I have not been in a bakery here before so it was a nice experience. Btw, outside the bakery in the courtyard there are tons of lovely tourist mags and SB Weekly if you missed out at the airport when you arrived.

 

[amyb]

Should you see available at Choisy an item called a CRONUT, just go for it. Phil’s new favorite item there. Croissant layers of dough, fried, and dipped in sugar crystals. TO DIE.

We also enjoy the wraps…chicken is my favorite.

 

[Cwater]

Should you see available at Choisy an item called a CRONUT, just go for it. Phil’s new favorite item there. Croissant layers of dough, fried, and dipped in sugar crystals. TO DIE.

We also enjoy the wraps…chicken is my favorite.

Cronut? Sounds like a yum! How many are appropriate for consumption?

 

[amyb]

One and done. For us.Can be supplemented with a chunk of fresh baguette, fresh fruit, juice, coffee or tea. Eat there or take way.

Try it, brave heart.

 

[Cwater]

One and done. For us.Can be supplemented with a chunk of fresh baguette, fresh fruit, juice, coffee or tea. Eat there or take way.

Try it, brave heart.

ray1:

 

[cassidain]

TripAdvisor

sbhonline https://www.sbhonline.com/forums/showthread.php/103061-We-ate-at-La-Guerite-so-you-don’t-have-to

 

[TR561]

From what I have seen, Shellona is the Gold Medal winner in all of this.

Attitude - Check
Tipping aggressiveness - Check
Refusal to answer phone - Check
Seating games - Check

 

[amsmulko]

From what I have seen, Shellona is the Gold Medal winner in all of this.

Attitude - Check
Tipping aggressiveness - Check
Refusal to answer phone - Check
Seating games - Check

Any other perpetrators? It would be good to know.