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Thread: A Shoutout to Saint Barth Commuter!

  1. #1
    lvbookworm is offline
    SBH Member Joined: Feb 2019 Las Vegas, NV Posts: 123

    A Shoutout to Saint Barth Commuter!

    I wanted to highlight another great customer service effort by Saint Barth Commuter. Recently we put together our travel plans for a visit in June, and the only piece of the puzzle remaining was our return flight from SBH-SXM. Our connecting flight out of SXM was scheduled for 2:00, but the earliest flight on SBC wouldn't get us to SXM until 12:30. Winair had seats available on an earlier fight, but they were 2x the price and I really wanted to stick with SBC. I wrote to SBC asking if that connection time would be sufficient and, if not, would it be possible for them to let me know if they decided to add an earlier flight.

    They immediately wrote back to say that since no one else had yet reserved seats on that date they would change the flight time to accommodate the connection window needed for our departure. I immediately went back online, saw the new departure time, and booked our tickets.

    It's outstanding service like this that cultivates customer loyalty!

  2. #2
    amyb is online now
    SBH Insider Joined: Apr 2008 Glen Cove,L. I., NY Posts: 26,143

    Re: A Shoutout to Saint Barth Commuter!

    How nice to read about this good fortune that came your way!
    Remember Yesterday, Dream About Tomorrow, But Live Today.

  3. #3
    andynap is online now
    SBH Insider Joined: Oct 2002 Philadelphia Posts: 43,760

    Re: A Shoutout to Saint Barth Commuter!

    Yes indeed. After AA changed my flights SBC said they would wait for me. I decided to bring carryon luggage only to make the transfer easier.


    Andy

  4. #4
    agenova is offline
    SBH Member Joined: Jan 2015 Atlanta Posts: 41

    Re: A Shoutout to Saint Barth Commuter!

    Nice to hear. We flew SBC both ways on our trip a few weeks back and the service was excellent (particularly liked how they met us and our friends at the gate and whisked us through). Over the years, we have used Winair more often given the number of flight offerings and ability to often grab an earlier flight. Two pilots on Winair is also somewhat more re-assuring than the single pilot offering on SBC but my wife and I appreciated the service so much, we'll probably stick with SBC for next trip.

  5. #5
    GMP62 is offline
    SBH Insider Joined: Feb 2015 Martinsville, NJ Posts: 1,642

    Re: A Shoutout to Saint Barth Commuter!

    That is wonderfully good news for you both! We’ve never flown on SBC as their flight availability never coincided with our inbound flights to SXM. We’ve always flown Winair when coming through SXM and never had any issues. It pays to reach out in instances like this.

    Bravo to SBC!

  6. #6
    stbartshopper is offline
    SBH Insider Joined: Dec 2013 Indianapolis, Indiana, U.S.A. Posts: 9,187

    Re: A Shoutout to Saint Barth Commuter!

    When we had to change a flight time on Win Air by one hour due to AA it was $50 per person. On SBC it was never a problem. However now it is only Tradewind who are superb with their service.

  7. #7
    jrosen is offline
    SBH Insider Joined: Dec 2008 Jackson, Mississippi Posts: 723

    Re: A Shoutout to Saint Barth Commuter!

    I just made our reservations to SXM and back today. After I went to SBC and tried to book my SBH flights going and returning
    When I enter my info it shows two flights on Fri.4/17 and three flights returning on 4/25. The problem is it shows no available seats on any flights? Is that to be expected this close to my dates? Don't seem to remember this in the past? I hate to think I'll have to use Winair at about three times the cost! Any recommendations ?

  8. #8
    KevinS is online now
    Senior Insider Joined: Jul 2003 Boston Posts: 20,221

    Re: A Shoutout to Saint Barth Commuter!

    Jimmy, reach out to them through the Contact tab on their webpage. When they are able to, they will make flights available. https://www.stbarthcommuter.com/en/

  9. #9
    Jim A is offline
    SBH Insider Joined: Jan 2017 NY Posts: 428

    Re: A Shoutout to Saint Barth Commuter!

    Quote Originally Posted by jrosen View Post
    I just made our reservations to SXM and back today. After I went to SBC and tried to book my SBH flights going and returning
    When I enter my info it shows two flights on Fri.4/17 and three flights returning on 4/25. The problem is it shows no available seats on any flights? Is that to be expected this close to my dates? Don't seem to remember this in the past? I hate to think I'll have to use Winair at about three times the cost! Any recommendations ?
    Look now. 3 flights on 4/17 (2 available seats on the 10am) and 4 flights on 4/25 (2 of the 4 flights have openings)

  10. #10
    NancySC is offline
    SBH Insider Joined: Sep 2017 Posts: 981

    Re: A Shoutout to Saint Barth Commuter!

    Quote Originally Posted by stbartshopper View Post

    When we had to change a flight time on Win Air by one hour due to AA it was $50 per person. On SBC it was never a problem. However now it is only Tradewind who are superb with their service.
    Yesterday I was having our tix reissued by AA, a $200 pp change fee + the difference between the old/original fare vs the new fare for the same destination as original tix. I merely asked the AA DFW person IF there was a chance that the fee could be waived due to the situation(cruise ship being stretched not ready for May sailing now sail a month later) I'd explained to her as reason for date change. On hold about 5 minutes later she was back saying yes AA would waive the fee. I was surprised yet very happy tho I think that someone found that I'm gold level & have had an AA branded credit card for a very long time. My point is...it doesn't hurt to ask Winair or any other line to waive the fee since it was an involuntary change on your part due to the other airline.

  11. #11
    GMP62 is offline
    SBH Insider Joined: Feb 2015 Martinsville, NJ Posts: 1,642

    Re: A Shoutout to Saint Barth Commuter!

    Quote Originally Posted by NancySC View Post
    Yesterday I was having our tix reissued by AA, a $200 pp change fee + the difference between the old/original fare vs the new fare for the same destination as original tix. I merely asked the AA DFW person IF there was a chance that the fee could be waived due to the situation(cruise ship being stretched not ready for May sailing now sail a month later) I'd explained to her as reason for date change. On hold about 5 minutes later she was back saying yes AA would waive the fee. I was surprised yet very happy tho I think that someone found that I'm gold level & have had an AA branded credit card for a very long time. My point is...it doesn't hurt to ask Winair or any other line to waive the fee since it was an involuntary change on your part due to the other airline.
    Excellent advice, Nancy! You’re a true guru regarding anything travel related, having been a career travel professional. Great to get your perspective here on the Forum!

  12. #12
    NancySC is offline
    SBH Insider Joined: Sep 2017 Posts: 981

    Re: A Shoutout to Saint Barth Commuter!

    Thank you Gayle ! Sometimes it works, sometimes not, but worth the asking nicely.

  13. #13
    stbartshopper is offline
    SBH Insider Joined: Dec 2013 Indianapolis, Indiana, U.S.A. Posts: 9,187

    Re: A Shoutout to Saint Barth Commuter!

    We have found if you have the patience to wait and speak to someone on most airlines and explain as you did, the fees are often waived.

  14. #14
    dadto6 is offline
    SBH Insider Joined: Aug 2013 Northern Virginia Posts: 2,087

    Re: A Shoutout to Saint Barth Commuter!

    My fathers favorite saying was "the answer is always no until you ask"

  15. #15
    amyb is online now
    SBH Insider Joined: Apr 2008 Glen Cove,L. I., NY Posts: 26,143

    Re: A Shoutout to Saint Barth Commuter!

    My mom would say “just ask. It couldn’t hurt. “
    Remember Yesterday, Dream About Tomorrow, But Live Today.

  16. #16
    jrosen is offline
    SBH Insider Joined: Dec 2008 Jackson, Mississippi Posts: 723

    Re: A Shoutout to Saint Barth Commuter!

    After communicating with Alexandra at SBC I have reservations for my SXM-SBH leg of our trip.
    Iam waitlisted for our departure. She was very helpful and prompt in her reply to my email!

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