lvbookworm
SBH Insider
I wanted to highlight another great customer service effort by Saint Barth Commuter. Recently we put together our travel plans for a visit in June, and the only piece of the puzzle remaining was our return flight from SBH-SXM. Our connecting flight out of SXM was scheduled for 2:00, but the earliest flight on SBC wouldn't get us to SXM until 12:30. Winair had seats available on an earlier fight, but they were 2x the price and I really wanted to stick with SBC. I wrote to SBC asking if that connection time would be sufficient and, if not, would it be possible for them to let me know if they decided to add an earlier flight.
They immediately wrote back to say that since no one else had yet reserved seats on that date they would change the flight time to accommodate the connection window needed for our departure. I immediately went back online, saw the new departure time, and booked our tickets.
It's outstanding service like this that cultivates customer loyalty!
They immediately wrote back to say that since no one else had yet reserved seats on that date they would change the flight time to accommodate the connection window needed for our departure. I immediately went back online, saw the new departure time, and booked our tickets.
It's outstanding service like this that cultivates customer loyalty!