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Thread: Disappointed with Maurice Car Renta

  1. #1
    Mrsm6-7-08 is offline
    SBH Member Joined: Jan 2013 Long Island Posts: 213

    Disappointed with Maurice Car Renta

    We are renting a villa again through Eden Rock. They use Maurice and I stupidly (Iíll admit that) didnít price shop for 2 mini coopers anywhere else and Filled out the form the other day and sent it back to eden rock.
    The price is 1440 euros.
    I decided after the fact to ask turbe for a quote and they came back at 1044 euros for the same exact car.
    We are renting 2 of them.

    I asked eden rock if they can speak to Maurice about them either matching the price or offering the 10% off from being a forum member.

    I received a call from eden rock and they said Maurice wonít budge on the price. And said If I cancel my reservation they will charge me 1440 euros total because thatís 50% of the both rentals.

    All together I feel like I am getting scammed out of 396 euros times 2

    I know I should of price shopped first before signing the form and sending it back. But I donít think itís good customer service. Especially since Iíve rented from Maurice in the past.

  2. #2
    Reed is offline
    SBH Insider Joined: Nov 2009 Nantucket - St. Barth's Posts: 1,108

    Re: Disappointed with Maurice Car Renta

    Quote Originally Posted by Mrsm6-7-08 View Post
    We are renting a villa again through Eden Rock. They use Maurice and I stupidly (I’ll admit that) didn’t price shop for 2 mini coopers anywhere else and Filled out the form the other day and sent it back to eden rock.
    The price is 1440 euros.
    I decided after the fact to ask turbe for a quote and they came back at 1044 euros for the same exact car.
    We are renting 2 of them.

    I asked eden rock if they can speak to Maurice about them either matching the price or offering the 10% off from being a forum member.

    I received a call from eden rock and they said Maurice won’t budge on the price. And said If I cancel my reservation they will charge me 1440 euros total because that’s 50% of the both rentals.

    All together I feel like I am getting scammed out of 396 euros times 2

    I know I should of price shopped first before signing the form and sending it back. But I don’t think it’s good customer service. Especially since I’ve rented from Maurice in the past.

    I don't wish to speak untoward about the business practices of any company on the island but my immediate thought is that villa companies get a strong kick back from recommending "their person" which could have something to do with the $400 euro difference in price. I guess it is the price many people pay for the convenience of not having to take the time to line up services on their own. I do planning work on Nantucket Island and learned to only recommend people that do the best job and not have the recommendation based on any monetary compensation of which I take none. It keeps things very clean and professional. I find the same sort of work down here (from what I am told) happens in the complete opposite way. If you are recommended to someone for a service, the person making the recommendation has their hand out looking for "commission". Many villa owners that are not affiliated with villa rental companies directly, do the same thing but the client is typically not made aware of the practice.
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  3. #3
    cec1 is online now
    SBH Insider Joined: Jul 2008 Posts: 5,576

    Re: Disappointed with Maurice Car Renta

    I recommend that anyone getting a recommendation from a villa owner for anything -- restaurants, car rental agencies, boat charters, VIP agencies, etc. -- should ask if the owner is getting a commission or any other form of remuneration in exchange for the recommendation. Recommendations that I make to villa clients are totally "gratis" -- nothing paid or given to me. Instead, I recommend people & service providers whom I believe provide good service and value . . . hoping to improve the client's overall villa experience.

  4. #4
    patcsmith is offline
    SBH Member Joined: May 2008 Delaware Posts: 84

    Re: Disappointed with Maurice Car Renta

    I also had a disappointing experience with Maurice rentals recently. And likewise, it was my error that resulted in being overcharged...but from a customer service perspective I found the experience to be quite dissatisfying. It wasn’t just the refusal to adjust the charge that I found so frustrating. I made several calls and sent numerous emails that were not answered.
    I found this whole situation to be quite unprofessional. Lesson learned.

  5. #5
    GramChop is offline
    SBH Insider Joined: Jul 2007 Austin, Texas Posts: 17,161

    Re: Disappointed with Maurice Car Renta

    That really sucks! And, it's infuriating. I'm sorry you're having to deal with this while on vacation. Would you consider reaching out to Maurice directly, maybe even in person?

    Good luck!
    The waves of the sea bring me back to me.

  6. #6
    Tiffany is offline
    SBH Insider Joined: Jun 2014 Virginia Beach, VA Posts: 693

    Re: Disappointed with Maurice Car Renta

    So sorry you're dealing with that. It's a lot of money. We rent from Turbe and they offer discounts to repeat clients.

  7. #7
    Izzy is offline
    SBH Insider Joined: Mar 2016 Posts: 517

    Re: Disappointed with Maurice Car Renta

    Quote Originally Posted by Mrsm6-7-08 View Post
    We are renting a villa again through Eden Rock...I received a call from eden rock and they said Maurice won’t budge on the price...
    In light of Reed's post - have you checked what the price would be if you booked directly through Maurice? Perhaps it is ER that is not budging on the price of their services. If you find that is the case, it would be worth discussing how it would affect your future dealings with ER...

  8. #8
    Reed is offline
    SBH Insider Joined: Nov 2009 Nantucket - St. Barth's Posts: 1,108

    Re: Disappointed with Maurice Car Renta

    Quote Originally Posted by cec1 View Post
    I recommend that anyone getting a recommendation from a villa owner for anything -- restaurants, car rental agencies, boat charters, VIP agencies, etc. -- should ask if the owner is getting a commission or any other form of remuneration in exchange for the recommendation. Recommendations that I make to villa clients are totally "gratis" -- nothing paid or given to me. Instead, I recommend people & service providers whom I believe provide good service and value . . . hoping to improve the client's overall villa experience.

    That is one of the many reasons you have such a wonderful reputation on the island:)
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  9. #9
    didier is offline
    SBH Insider Joined: Oct 2005 flamands Posts: 4,840

    Re: Disappointed with Maurice Car Renta

    99 percent of the villa owners get something from recommending a car rental agency. most of the villa owners get a free car for a week or two during the year. I would be surprised if Eden Rock is not getting a kickback from the rental car agencies. And since you are renting from Eden Rock, they should work with you on this problem, if not simple, next year take your business elsewhere. By the way Gumbs would have given you a better deal, and no I don't get any compensation for recommending them.



    as far as recommending restaurants or anything else on the island, I don't know of any villa owner or agency that gets any compensation from the restaurants or anyone else for their recommendation.

  10. #10
    jcmc is offline
    SBH Member Joined: Mar 2012 Posts: 106

    Re: Disappointed with Maurice Car Renta

    from my perspective I have a three word solution GUMBS GUMBS GUMBS just my experience.

  11. #11
    Rocket is offline
    SBH Member Joined: Jan 2016 Posts: 23

    Re: Disappointed with Maurice Car Renta

    Quote Originally Posted by jcmc View Post
    from my perspective I have a three word solution GUMBS GUMBS GUMBS just my experience.
    Ditto on GUMBS, price, service and accomodation all in one.

  12. #12
    amyb is offline
    SBH Insider Joined: Apr 2008 Glen Cove,L. I., NY Posts: 26,037

    Re: Disappointed with Maurice Car Renta

    And I would also Add kudos for TOPLOC
    Remember Yesterday, Dream About Tomorrow, But Live Today.

  13. #13
    noel is offline
    SBH Insider Joined: Jul 2003 St. Louis, MO & Washington, DC Posts: 2,298

    Re: Disappointed with Maurice Car Renta

    Quote Originally Posted by cec1 View Post
    I recommend that anyone getting a recommendation from a villa owner for anything -- restaurants, car rental agencies, boat charters, VIP agencies, etc. -- should ask if the owner is getting a commission or any other form of remuneration in exchange for the recommendation. Recommendations that I make to villa clients are totally "gratis" -- nothing paid or given to me. Instead, I recommend people & service providers whom I believe provide good service and value . . . hoping to improve the client's overall villa experience.

    Very sorry you you are having this frustration!
    Agree with CEC, and note that you also have a problem with the Eden Rock rental group.
    Good luck!

  14. #14
    KevinS is offline
    Senior Insider Joined: Jul 2003 Boston Posts: 20,082

    Re: Disappointed with Maurice Car Renta

    Quote Originally Posted by noel View Post
    Very sorry you you are having this frustration!
    Agree with CEC, and note that you also have a problem with the Eden Rock rental group.
    Good luck!
    Eden Rock Villa Rental’s could resolve this. If not, a conversation with Anne Dentel may be in order.

  15. #15
    Mrsm6-7-08 is offline
    SBH Member Joined: Jan 2013 Long Island Posts: 213

    Re: Disappointed with Maurice Car Renta

    Thanks for all your feedback, I did hear from eden rock today about possibly getting the 10% off.
    I agree with everyone on here, and admit that is my mistake to just let them go ahead to do the rental with out reaching out to get some other quotes. I do understand they need to make something on it, but 400 euro each is a really a big commission.
    This is my 8th time to SBH I’ve rented from Maurice, Toploc, my car sbh, and turbe in the past.
    I will be happy if they bring the price down a bit more in line with their competitors.

    This year we will be staying in a completely different villa then usual. Villa Indyana will be our home for 10 nights. Can’t wait to be back on the island in 10 more days!!

  16. #16
    KevinS is offline
    Senior Insider Joined: Jul 2003 Boston Posts: 20,082

    Re: Disappointed with Maurice Car Renta

    Quote Originally Posted by Mrsm6-7-08 View Post
    This year we will be staying in a completely different villa then usual. Villa Indyana will be our home for 10 nights. Can’t wait to be back on the island in 10 more days!!
    I drove by that villa dozens of times in the last month. The view should be fantastic.

  17. #17
    stbartshopper is offline
    SBH Insider Joined: Dec 2013 Indianapolis, Indiana, U.S.A. Posts: 9,087

    Re: Disappointed with Maurice Car Renta

    Anything with the name Indyana has to be great ( from a Hoosier).
    Agree on Gumbs as our only source for wheels on the island. Their service is also outstanding- had a flat in Pte. Milou- they were there literally in minutes, changing the tire.

  18. #18
    Mrsm6-7-08 is offline
    SBH Member Joined: Jan 2013 Long Island Posts: 213

    Re: Disappointed with Maurice Car Renta

    Quote Originally Posted by stbartshopper View Post
    Anything with the name Indyana has to be great ( from a Hoosier).
    Agree on Gumbs as our only source for wheels on the island. Their service is also outstanding- had a flat in Pte. Milou- they were there literally in minutes, changing the tire.
    Lesson learned Gumbs from now on only!! Seems to be the consensus

  19. #19
    cec1 is online now
    SBH Insider Joined: Jul 2008 Posts: 5,576

    Re: Disappointed with Maurice Car Renta

    Quote Originally Posted by amyb View Post
    And I would also Add kudos for TOPLOC
    . . . also a TOPLOC fan!

  20. #20
    amyb is offline
    SBH Insider Joined: Apr 2008 Glen Cove,L. I., NY Posts: 26,037

    Re: Disappointed with Maurice Car Renta

    We experienced a flat tire on the Bonito hillside into Gustavia. Pulled over, called for roadside assistance, and a very helpful change of tire was done--all in half an hour from pulling over to heading out of town. Thank you Teddy and merci TOPLOC!
    Remember Yesterday, Dream About Tomorrow, But Live Today.

  21. #21
    stbartshopper is offline
    SBH Insider Joined: Dec 2013 Indianapolis, Indiana, U.S.A. Posts: 9,087

    Re: Disappointed with Maurice Car Renta

    Given what we are reading here, as a Forum, we should have a position to ‘Boycott’ Maurice and/or Eden Rock Villas if the latter is part of this ‘greediness.’ SBH businesses as a whole go overboard to make sure all visitors feel welcomed and appreciated.

  22. #22
    Izzy is offline
    SBH Insider Joined: Mar 2016 Posts: 517

    Re: Disappointed with Maurice Car Renta

    Quote Originally Posted by Mrsm6-7-08 View Post
    Thanks for all your feedback, I did hear from eden rock today about possibly getting the 10% off... I admit that is my mistake to just let them go ahead to do the rental with out reaching out to get some other quotes...
    Quote Originally Posted by Mrsm6-7-08 View Post
    Lesson learned Gumbs from now on only!! Seems to be the consensus
    Your mistake BUT I would be more than displeased if my villa rental agency engaged in a gotcha scam AND did not fully correct it when they were called on it.

    The lesson I would take from this, particularly if you have discussed directly with Anne Dentel as Kevin suggested, is do not rent through Eden Rock Villas. If I am to grossly overspend through Eden Rock, I would prefer it be on the plate of penne featured in this thread (listed as €35 in the menu Cass linked) - at least the pasta might not leave a bad taste in my mouth...

  23. #23
    amyb is offline
    SBH Insider Joined: Apr 2008 Glen Cove,L. I., NY Posts: 26,037

    Re: Disappointed with Maurice Car Renta

    Good point Izzy. Phil really enjoyed the pasta dish!
    Remember Yesterday, Dream About Tomorrow, But Live Today.

  24. #24
    amsmulko is offline
    SBH Member Joined: Nov 2013 Posts: 121

    Re: Disappointed with Maurice Car Renta

    Is that on the way to Gouvenour's from St. Jean? If so I too have passed it many times.

    Is it considered as part of Lurin or Gouverneur?

  25. #25
    Mrsm6-7-08 is offline
    SBH Member Joined: Jan 2013 Long Island Posts: 213

    Re: Disappointed with Maurice Car Renta

    Quote Originally Posted by Izzy View Post
    Your mistake BUT I would be more than displeased if my villa rental agency engaged in a gotcha scam AND did not fully correct it when they were called on it.

    The lesson I would take from this, particularly if you have discussed directly with Anne Dentel as Kevin suggested, is do not rent through Eden Rock Villas. If I am to grossly overspend through Eden Rock, I would prefer it be on the plate of penne featured in this thread (listed as €35 in the menu Cass linked) - at least the pasta might not leave a bad taste in my mouth...
    Also something I just picked up on the eden rock website. Before when you rented through eden rock you got use of the beach chairs and umbrellas included.

    I just noticed they changed the wording on their website saying if you rent a villa you can use the lounge chairs only if you have reservations at the restaurant. This is totally new and not what I was told when I booked.
    Very bait and switch. I am going to email them about this as well

  26. #26
    Mrsm6-7-08 is offline
    SBH Member Joined: Jan 2013 Long Island Posts: 213

    Re: Disappointed with Maurice Car Renta

    Quote Originally Posted by amsmulko View Post
    Is that on the way to Gouvenour's from St. Jean? If so I too have passed it many times.

    Is it considered as part of Lurin or Gouverneur?
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    This is where it shows on the map.
    All these years we have rented in Vitet so this is going to be a lot closer for us this year.

  27. #27
    Mrsm6-7-08 is offline
    SBH Member Joined: Jan 2013 Long Island Posts: 213

    Re: Disappointed with Maurice Car Renta

    Here is the new wording that was not there when I booked earlier this year.

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  28. #28
    KevinS is offline
    Senior Insider Joined: Jul 2003 Boston Posts: 20,082

    Re: Disappointed with Maurice Car Renta

    That location is in a little corner of Lurin, right on the edge of the "Sous le Vent" (Leeward) side of the island, and the "Au Vent" (Windward) side of the island. Looking at the Pin on the map, it is either in or near the Col Tourterelle (Turtledove Pass) between Morne Lurin and Morne Dťpoudrť.

  29. #29
    Izzy is offline
    SBH Insider Joined: Mar 2016 Posts: 517

    Re: Disappointed with Maurice Car Renta

    Quote Originally Posted by Mrsm6-7-08 View Post
    Also something I just picked up on the eden rock website. Before when you rented through eden rock you got use of the beach chairs and umbrellas included. I just noticed they changed the wording on their website saying if you rent a villa you can use the lounge chairs only if you have reservations at the restaurant. This is totally new and not what I was told when I booked. Very bait and switch. I am going to email them about this as well
    Eden Rock has been charging a higher service fee (12%) than other agencies. You have a reasonable expectation to receive all services that were listed at the time that you booked. The opening of the hotel certainly affects Eden Rock's ability to provide beach chairs to villa renters but the opening of the hotel was expected so advertising services that would likely not be available would be a bit shady.

    The bigger ticket item though is the car rental for which it seems that there is a ~40% service fee. I agree with Kevin - Eden Rock could resolve this. To fall back on an excuse that Maurice won't budge strikes me as disingenuous, at best. Eden Rock should be sending enough business to Maurice to enable a favorable resolution on behalf of a villa renter who has entrusted the agency. Your taking responsibility for making a mistake is admirable but my opinion is that the agency should not have put you in a position to make a mistake that basically equaled the price of 1 night in your villa or a couple of lunches for two at Eden Rock...

    I would follow Kevin's advice regarding with whom you should speak.

  30. #30
    Dennis is offline
    Senior Insider Joined: Apr 2004 Austin, TX Posts: 9,504

    Re: Disappointed with Maurice Car Renta

    We've driven by that property many times this trip. Kevim describes it well. Driving the road to saline, turn right at Tamerin. You pass it just before the twisty turney part of he road.

    The he views out towards St. Jean are stunning.

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