So sorry about that...we were not this year but last year after it had been redone...guess the service has gone downhill since then...
thanks for heads up for next time as we are planning on staying there...might opt out for something else...
The Serafina on ocean was very nice, comfortable bed, nice view, good dining. Deal or Perk of the day rate included a pina colada at the bar each, late checkout, 2 bottles water. $171. no bkfst....Only reason we took the flights on Tradewind that we did, earliest from SJU & on return date late afternoon, the prices the best & worked with our AA flights from SAV/CLT/SJU after having to change them from originally going via SXM & numerous schedule changes. I admit I can be a hotel snob, but that was part of my business career, but the SJU hotel had to be the lowest rung on the ladder even with upgrades that weren't real.