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Thread: SBHonline doesn't recognize my phone

  1. #1
    Dan'l is offline
    SBH Member Joined: Mar 2018 Southampton, New York USA Posts: 12

    SBHonline doesn't recognize my phone

    When I try to sign on with my iphone I am told the username and/or password are incorrect but they aren't! Very frustrating to say the least. What's the fix?

    Thanks, Dan'l

  2. #2
    andynap is offline
    SBH Insider Joined: Oct 2002 Philadelphia Posts: 43,254

    Re: SBHonline doesn't recognize my phone

    Quote Originally Posted by Dan'l View Post
    When I try to sign on with my iphone I am told the username and/or password are incorrect but they aren't! Very frustrating to say the least. What's the fix?

    Thanks, Dan'l
    Clear your cookies


    Andy

  3. #3
    Bart -my real name- is offline
    SBH Insider Joined: Nov 2009 Alexandria, VA Posts: 5,228

    Re: SBHonline doesn't recognize my phone

    Also don't be in private browsing mode. I remember I has some trouble with that years ago.

  4. #4
    Dan'l is offline
    SBH Member Joined: Mar 2018 Southampton, New York USA Posts: 12

    Re: SBHonline doesn't recognize my phone

    Thanks guys. I cleared my cookies and checked to see that I'm not in private browsing mode and tried to sign in but I'm still getting kicked out. Logged out on my
    macbook and logged in with no problem, checked and double checked that I entered my info correctly on the phone but no good.
    Is there a help button on the site? Anyway, you had good ideas and I appreciate the help.


  5. #5
    KevinS is offline
    Senior Insider Joined: Jul 2003 Boston Posts: 19,070

    Re: SBHonline doesn't recognize my phone

    Dan'l, I've asked JB, the site's Webmaster, to take a look and see if he can help.

  6. #6
    iphone is offline
    SBH New Member Joined: Dec 2018 Posts: 1

    Re: SBHonline doesn't recognize my phone

    I canít seem to replicate the problem. Iím still trying... In the meantime I reset your account. Might work.

    If if you still have trouble getting online with your iphone send me an email
    "operations@sbhonline.com"

    Sorry for the troubles.
    JB

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