Whenever we travel to SXM and/or SBH, we always travel JetBlue, from Boston...non-stop, Saturday to Saturday.
Currently, we had standing reservations on Orient Beach for the first two weeks of November...obviously that was cancelled. When we contacted JetBlue to see what our options were, considering we had already paid in full, one option they offered was that we put the paid-for flight amount into their Travel Bank, which would remain there for up to a year...we did.
The other aspect of that reservation was the prepaid "extra room" fee, which they promptly credited to our Amex card. Easy as 123.
I then scoured the internet and found a lovely island of our interest for that same time frame. I was able to secure a reservation (also nonstop). We then went back to JetBlue and they promptly transferred flight monies from the Travel Bank to our new flight and we only had to add the "extra room" fee which had already been credited to our card...unbelievably quick, easy and absolutely hassle free.
Considering the frantic upheaval of travel plans for so many people we were immensely pleased with JetBlue in assisting us during this difficult time.
(And we definitely, without a doubt, will return to SBH in March...we cannot wait!)
Currently, we had standing reservations on Orient Beach for the first two weeks of November...obviously that was cancelled. When we contacted JetBlue to see what our options were, considering we had already paid in full, one option they offered was that we put the paid-for flight amount into their Travel Bank, which would remain there for up to a year...we did.
The other aspect of that reservation was the prepaid "extra room" fee, which they promptly credited to our Amex card. Easy as 123.
I then scoured the internet and found a lovely island of our interest for that same time frame. I was able to secure a reservation (also nonstop). We then went back to JetBlue and they promptly transferred flight monies from the Travel Bank to our new flight and we only had to add the "extra room" fee which had already been credited to our card...unbelievably quick, easy and absolutely hassle free.
Considering the frantic upheaval of travel plans for so many people we were immensely pleased with JetBlue in assisting us during this difficult time.
(And we definitely, without a doubt, will return to SBH in March...we cannot wait!)