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Thread: Same villa, different rental company

  1. #1
    Bart -my real name- is offline
    SBH Insider Joined: Nov 2009 Alexandria, VA Posts: 5,167

    Same villa, different rental company

    If the same villa is listed by 3 different rental companies for the same price, is there an advantage to one company over the others?

    I'm looking at a place offered by Wimco, Marla Villas, Ici Et La Villas, and St. Barts Blue.

    Does it make sense to pick Wimco just because they're the biggest company and will likely have more resources if something goes wrong?

  2. #2
    elgreaux is offline
    SBH Insider Joined: May 2003 Saint Barth Posts: 10,529

    Re: Same villa, different rental company

    I think you'd be fine with any of the villa companies with offices and staff on the island...

  3. #3
    andynap is online now
    SBH Insider Joined: Oct 2002 Philadelphia Posts: 43,857

    Re: Same villa, different rental company

    Quote Originally Posted by Bart -my real name- View Post
    If the same villa is listed by 3 different rental companies for the same price, is there an advantage to one company over the others?

    I'm looking at a place offered by Wimco, Marla Villas, Ici Et La Villas, and St. Barts Blue.

    Does it make sense to pick Wimco just because they're the biggest company and will likely have more resources if something goes wrong?
    I have been satisfied with Wimco and Ici Et La both of which has on site offices. So does Marla. Don't know about Blue tho.


    Andy

  4. #4
    bkeats is offline
    SBH Insider Joined: Jul 2010 Nuevo York Posts: 606

    Re: Same villa, different rental company

    I used Blue once. They didn't at the time have any staff on SBH. The on island agent was outsourced to Sibarth. I'd rather go with someone who had their own people on the island. Been happy with Wimco and Sibarth.

  5. #5
    marybeth is offline
    SBH Insider Joined: May 2004 Pittsburgh, PA Posts: 3,369

    Re: Same villa, different rental company

    Quote Originally Posted by bkeats View Post
    I used Blue once. They didn't at the time have any staff on SBH. The on island agent was outsourced to Sibarth. I'd rather go with someone who had their own people on the island. Been happy with Wimco and Sibarth.
    Totally agree with this. We once used an agency that contracted with Ici et La. The next year we rented the villa directly though them since they were on the island. I like local companies and have good experience with Ici et La, Marla and Sibarth.

    The exception to the above is Happy Villa, which is also on the island and doesn't have a service fee. If they have the villa, use them!

  6. #6
    cec1 is online now
    SBH Insider Joined: Jul 2008 Posts: 5,696

    Re: Same villa, different rental company

    As an owner who rents our Villa on the island, we have worked for many years with Sibarth & Wimco. Both are highly professional . . . each with a "deep bench" in what it does. I would add that each of Wimco and Sibarth also offers great resources to clients booked by them into island hotels.

  7. #7
    KevinS is online now
    Senior Insider Joined: Jul 2003 Boston Posts: 20,371

    Re: Same villa, different rental company

    Go with someone with an on-island presence. My perception is that St Barth Blue is great at Search Engine Optimization (SEO) to make their search results pop to the top, but they do not have their own on-island presence. I'm renting a villa, not a search result. WIMCO is an easy choice for US and Canadian renters, with their years of experience, rental agents with English as a first language (usually), and an office across from the airport. Ici et La and Marla are both longtime local agencies, but don't have as finely-tuned of a focus on the US market as WIMCO does. All other things being equal, rent from WIMCO.

  8. #8
    le_reve is offline
    SBH Member Joined: Aug 2013 Chicago, IL Posts: 139

    Re: Same villa, different rental company

    I agree with the above advice... use someone who is on-island. We like Wimco, Ici & La and SiBarth. All good companies.

  9. #9
    JEK is offline
    Senior Insider Joined: Jan 2004 In the ether . . . Posts: 51,762

    Re: Same villa, different rental company

    A benefit of going with the same company every year is developing a relationship with a representative. We are bad at planning ahead as we try to cram too many trips into the year and then wake up saying; "We need to go to Saint Barth for a vacation after all this travel". Bill at WIMCO can always find us suitable lodging, even on short notice.
    The Marius 100th Birthday Party -- June 5, 2023

  10. #10
    kent1994 is offline
    SBH Insider Joined: Aug 2004 Pennsylvania Posts: 1,748

    Re: Same villa, different rental company

    Another benefit of using an agency is their ability to help solve a problem. More than once, Wimco has stepped in to help us with a villa problem when the owner was not responsive.

  11. #11
    soyabeans is offline
    SBH Insider Joined: Feb 2008 NYC Posts: 1,393

    Re: Same villa, different rental company

    we have been renting villa from Wimco for over 20 years. When something goes wrong they arte always there to take care of it.
    they even changed our villa when it was determined that the construction of a new villa (starting earlier than anticipated)
    Today is the oldest you've ever been, yet it's the youngest you will ever be......so........ENJOY THE DAY

  12. #12
    Bart -my real name- is offline
    SBH Insider Joined: Nov 2009 Alexandria, VA Posts: 5,167

    Re: Same villa, different rental company

    Quote Originally Posted by kent1994 View Post
    Another benefit of using an agency is their ability to help solve a problem. More than once, Wimco has stepped in to help us with a villa problem when the owner was not responsive.
    It's funny you say that Kent. Last year, the batteries in our mosquito racket were dead when we got there so I called St. Barts Properties figuring they'd send someone up with a pack of batteries ASAP, but they said they had to call the owner. That struck me as odd and needlessly complex, but within 20 minutes the owner arrived with the batteries and we had a nice little visit.

  13. #13
    TPunch42 is offline
    SBH Insider Joined: Jan 2006 San Diego, CA Posts: 1,728

    Re: Same villa, different rental company

    Quote Originally Posted by Bart -my real name- View Post
    It's funny you say that Kent. Last year, the batteries in our mosquito racket were dead when we got there so I called St. Barts Properties figuring they'd send someone up with a pack of batteries ASAP, but they said they had to call the owner. That struck me as odd and needlessly complex, but within 20 minutes the owner arrived with the batteries and we had a nice little visit.

    We have been renting from St. Barts properties for years. Their on island office has always been extremely helpful and have solved all sorts of problems for us in a timely manner. Yes they often contact the owner directly but honestly in most circumstances that is the best as they know their own villas well. From no electricity, no water, to Wi fi problems, needing more mosquitos coils, even a referral for a Dr. when it was needed. In all honesty, both times I rented from WIMCO I did not feel I had as nice of customer service from the on island reps. We will continue to rent through SB Properties with confidence.

  14. #14
    Bart -my real name- is offline
    SBH Insider Joined: Nov 2009 Alexandria, VA Posts: 5,167

    Re: Same villa, different rental company

    I didn't have any real problem with it*,, or especially how it turned out, but I wonder what would have happened if the owner wasn't sitting by the phone and that moment? I probably would have gone into town and bought them myself......hardly the end of the world, but it would have been a little annoying to drop major coin on a villa and have to resupply the batteries.

    * Actually, as I'm remembering it now, I was a little annoyed at the time. This was a nothing request. It was about as simple as a call as they've even received. The answer should have been, "We'll send someone right over". Instead I was in some sort of limbo, "stuck" in the villa waiting for news that may or may not come that day.

    I'm not holding any grudges and we're renting again from them this year but someone in the office should use a little discretion in what needs to be elevated to the owner and what can be handled in the office.

  15. #15
    KevinS is online now
    Senior Insider Joined: Jul 2003 Boston Posts: 20,371

    Re: Same villa, different rental company

    Quote Originally Posted by Bart -my real name- View Post
    I'm not holding any grudges and we're renting again from them this year but someone in the office should use a little discretion in what needs to be elevated to the owner and what can be handled in the office.
    My understanding is that different owners contract for different levels of service from the agencies. An off-island owner would likely contract for a different level of services from an agency (everything handled by the office) than an on-island owner might (call the owner and let him deal with it).

  16. #16
    Bart -my real name- is offline
    SBH Insider Joined: Nov 2009 Alexandria, VA Posts: 5,167

    Re: Same villa, different rental company

    Thanks for that perspective Kevin. Makes sense.

  17. #17

    Re: Same villa, different rental company

    Talking of Sibarth, i had a Poor experience with them last year. We rent a villa with another Sibarth property right beside. It happened they had rented That villa to a film crew using it as some kind of base. So, all Day long, There was a constant flow of cars, some with music. Quite a nightmare. I complained to Sibarth as There were violating their own rules (renting a villa knowing it was not for quiet vacations and exceding by far max occupancy). I Just asked for apologies and a commercial gesture and That is all. I did not get anything because I had gone through a 3rd party. It added to the pain and sense of unfairness, because the contract I had signed was with Sibarth.

    Ok, they are Much worse things on earth, even with Sibarth it seems (check Fodors forum and Read the alledged story ???). Not enough to deter me from coming back, dealing with Sibarth, even through the third party (probably because he hinted at a possible gesture on the Next stay, which, You guessed, Never materialized ��

  18. #18
    KevinS is online now
    Senior Insider Joined: Jul 2003 Boston Posts: 20,371

    Re: Same villa, different rental company

    I always try to get as close to the source as possible when renting. In general, with an agency, that means renting from an on-island rental company, not an off-island agency re-marketing the on-island agency's villa inventory.

  19. #19
    cec1 is online now
    SBH Insider Joined: Jul 2008 Posts: 5,696

    Re: Same villa, different rental company

    Quote Originally Posted by rouelan View Post
    Talking of Sibarth, i had a Poor experience with them last year. We rent a villa with another Sibarth property right beside. It happened they had rented That villa . . .
    Did Sibarth confirm that they had "rented" the adjacent property? I'm wondering if it may have been another instance of a rental of the property by a third party, with Sibarth simply acting as an intermediary in collecting rent and providing "meet-&-greet" service?

  20. #20

    Re: Same villa, different rental company

    Quote Originally Posted by cec1 View Post
    Did Sibarth confirm that they had "rented" the adjacent property? I'm wondering if it may have been another instance of a rental of the property by a third party, with Sibarth simply acting as an intermediary in collecting rent and providing "meet-&-greet" service?

    Sure they did because they were the ones who advised me about the crew and, among the flow, There were cars with Sibarth logo

  21. #21
    cec1 is online now
    SBH Insider Joined: Jul 2008 Posts: 5,696

    Re: Same villa, different rental company

    Quote Originally Posted by rouelan View Post
    . . . they were the ones who advised me about the crew and . . . There were cars with Sibarth logo
    I'd like to preface my reply by stating that I, as a Villa owner, use the services of Sibarth & Wimco from time to time . . . and like & respect both of them. I also pay "market rate" for the services of each of them and have no financial interest in either company. Both do super jobs in serving Villa guests.

    When I sometimes get "direct" rentals -- I.e., from our own website . . . not through contacts made to any agency -- I engage (for a fee) the services of Sibarth (as I've done for 13+ years) to meet-&-greet guests upon arrival on the island and to process rental agreements & collect rent payments. The fee I pay is not passed to clients.

    In these instances, Sibarth personnel inspect the Villa before guests arrive . . . deliver complimentary wine, water, & gift items (such as Hermes toiletries & a beach bag) . . . escort guests to the Villa and go inside with them in order to make sure that everything is satisfactory . . . and provide, from time to time, "concierge" services -- notably, for example, deliveries of food and items such as baby cribs. Sibarth vehicles, thus, will be seen going-&-coming from the Villa on numerous occasions for various reasons. Sibarth personnel, as a result, have plenty of opportunity to assess the guests & learn whether they're a film crew, a group of nuns, a family, or any other of the assorted guest types who rent villas on SBH.

    Sibarth, nonetheless, has not "rented" the Villa. If the guests become noisy or otherwise behave inappropriately, it's the job of our Villa Manager & the maid to deal with them . . . for security of the Villa & good relations with neighbors. Sibarth -- in such cases -- is no more than a well-informed, third party service provider . . . and not responsible for selecting or screening the clients &/or their conduct.
    Last edited by cec1; 09-20-2016 at 10:40 PM. Reason: Grammatical

  22. #22
    cassidain is offline
    SBH Insider Joined: Jul 2007 Ailleurs Posts: 6,482

    Re: Same villa, different rental company

    http://association-agences-immobilie...-aai-st-barth/
    this is the local real estate agents association. not sure why wimco doesn't have a presence???
    Name:  AAI_groupe-6515-1160x775.jpg
Views: 345
Size:  179.3 KB
    De gauche à droite : Sophie Raffeneau (Terre de St Barth), Max VanderNoot (RE/MAX St Barths Island Properties), Nadine Bayard (Marla Villas), Chrys Rollo (Sibarth Real Estate), Pascale Minarro-Baudouin (St Barth Properties – Sotheby’s International Realty), Christian Wattiau (Sibarth Real Estate), Delphine Vrignault (Missimmo), Patrick Catalan (Ici & Là), Anne Dentel (Eden Rock Villa Rental), Frédérique Janin (Immo St Barth), Laurence Vorizot (Barnes St Barthelemy), Valérie Calderon (Propco). Abs. : Kim Heckly (St Barth VIP Villas in Paradise).
    Fils du Sud - Ministre de la Santé

    If I can't wear my Havaianas, I ain't goin'...ÀMHA

  23. #23
    didier is offline
    SBH Insider Joined: Oct 2005 flamands Posts: 5,084

    Re: Same villa, different rental company

    as I have said before, if you can rent from the owner, you will get the best deal, rosita has several places, stbartslover has flamands blue, purplejeep has a property in petite cul de sac, cec1 has property in marigot. lots to choose from and if that does work, vrbo has some owners on that site.

  24. #24

    Re: Same villa, different rental company

    Thanks cec1 for clarification.

    Didier, what is vrbo ? Is it a marketplace where owners can post their properties or is it a agency ? Thanks

  25. #25
    Bart -my real name- is offline
    SBH Insider Joined: Nov 2009 Alexandria, VA Posts: 5,167

    Re: Same villa, different rental company

    Quote Originally Posted by rouelan View Post
    Thanks cec1 for clarification.

    Didier, what is vrbo ? Is it a marketplace where owners can post their properties or is it a agency ? Thanks
    https://www.vrbo.com/vacation-rental.../st-barthelemy

  26. #26
    andynap is online now
    SBH Insider Joined: Oct 2002 Philadelphia Posts: 43,857

    Re: Same villa, different rental company

    I notice that Villas for rent by Owners no longer on the right side among other things no longer there


    Andy

  27. #27
    JEK is offline
    Senior Insider Joined: Jan 2004 In the ether . . . Posts: 51,762

    Re: Same villa, different rental company

    Pity
    The Marius 100th Birthday Party -- June 5, 2023

  28. #28
    andynap is online now
    SBH Insider Joined: Oct 2002 Philadelphia Posts: 43,857

    Re: Same villa, different rental company

    Quote Originally Posted by JEK View Post
    Pity
    I don't know about that but the ads were a nice feature, Wimco included.


    Andy

  29. #29
    JEK is offline
    Senior Insider Joined: Jan 2004 In the ether . . . Posts: 51,762

    Re: Same villa, different rental company

    The Marius 100th Birthday Party -- June 5, 2023

  30. #30
    andynap is online now
    SBH Insider Joined: Oct 2002 Philadelphia Posts: 43,857

    Re: Same villa, different rental company

    Site Directory Dropdown.


    Andy

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