ccg
SBH Insider
My mom came to visit this weekend and told us of her cancelled flight to Glascow on AA in June. No notice, no email, or phone call from AA, absolutely no communication from them. And she found out on her departure day. So Bill called AA to confirm our trip, made in January on USAir, Monday morning. Not a good way to wake up, especially without a full cup of coffee in my system
They had removed us from the early flight from RDU to Charlotte, then tried to take our seats from Charlotte-SXM even though we paid extra for our seats. 40 minutes and a supervisor later we are now back on the early flight and we have our seats to SXM. They seemed really surprised we were upset with the new reservation. We will be looking in very frequently from now on.
Everyone pay attention if you bought USAir/AA flights to SXM.
C
PS - Mom made it to Glascow but had to fly out of another airport in a different city (Richmond to Newort News VA) and totally different times. And all she got was a crappy note and 5K in FF.
They had removed us from the early flight from RDU to Charlotte, then tried to take our seats from Charlotte-SXM even though we paid extra for our seats. 40 minutes and a supervisor later we are now back on the early flight and we have our seats to SXM. They seemed really surprised we were upset with the new reservation. We will be looking in very frequently from now on.
Everyone pay attention if you bought USAir/AA flights to SXM.
C
PS - Mom made it to Glascow but had to fly out of another airport in a different city (Richmond to Newort News VA) and totally different times. And all she got was a crappy note and 5K in FF.