MIke R
Senior Insider
Interesting flow of events today related to my trip home.... first I get an email from the website I purchased my return tickets today from saying "Your flight is canceled..please call "
So I did
And they indeed told me my flight is canceled and my choices are to leave a day earlier or get a full refund....
I didn't like either choice and told them in my own special way just how much I didn't like my choices....so I hung with them and called the airline direct to basically say WTF
The airline told me the flight is not canceled at all but the flight times have been changed to the point where I no longer have the required 2 hour window to make my connection and therefore the website where I purchased my ticket took it upon themselves to tell me the flight ( FOR ME ) is canceled....Huh?????
So I told the airline the amount of time given between flights although shorter than originally booked was still enough time to make my connection and I asked them what they can do to increase the odds of me making my connection....
They put me in Economy Plus at no extra charge which not only gives me more legroom etc but puts me right by the door for an immediate exit from the plane.....and they will have a golf cart waiting for me at the gate to whisk me to Customs....
fair enough.....so I left my reservation untouched and unchanged....
so the lesson here is......dont deal with these websites i.e. Kayak.Expedia etc if there is an airline issue....go right to the source.....
alls well that ends well but GOD I MISS MY CONTINENTAL ROUTINE!...
So I did
And they indeed told me my flight is canceled and my choices are to leave a day earlier or get a full refund....
I didn't like either choice and told them in my own special way just how much I didn't like my choices....so I hung with them and called the airline direct to basically say WTF
The airline told me the flight is not canceled at all but the flight times have been changed to the point where I no longer have the required 2 hour window to make my connection and therefore the website where I purchased my ticket took it upon themselves to tell me the flight ( FOR ME ) is canceled....Huh?????
So I told the airline the amount of time given between flights although shorter than originally booked was still enough time to make my connection and I asked them what they can do to increase the odds of me making my connection....
They put me in Economy Plus at no extra charge which not only gives me more legroom etc but puts me right by the door for an immediate exit from the plane.....and they will have a golf cart waiting for me at the gate to whisk me to Customs....
fair enough.....so I left my reservation untouched and unchanged....
so the lesson here is......dont deal with these websites i.e. Kayak.Expedia etc if there is an airline issue....go right to the source.....
alls well that ends well but GOD I MISS MY CONTINENTAL ROUTINE!...