Page 1 of 4 1 2 ... LastLast
Results 1 to 30 of 103

Thread: St Barth Properties (rude behavior?)

  1. #1
    cosbia is offline
    SBH Member Joined: Mar 2012 USA Posts: 64

    St Barth Properties (rude behavior?)

    Is it me or was the staff at St. Barth Properties rude to me?

    I called St. Barth Properties yesterday afternoon and asked if I could be assisted in the right direction about pet policies on St. Barth. I simply told the woman I was aware of the airline rules and regulations but I was a bit confused about entry rules and regulations since I read material on 3 different websites and each were different. She asked me if I was a client and I told her that I have rented from St. Barths Properties in the past but not recently. For the past several years I have been renting from owners directly and when she looked up my name and noticed it was a few years since I rented from St. Barth Properties, she turned cold on me and said that she cant assist me since I didnt rent from them this season. I then informed her of the link related to pets on the St. Barth Properties website and asked if the info was correct and she then told me she had no idea if the info given on the website was correct and told me to contact the owner of the villa and get the info from the owner instead. St. Barths Properties is an agency that has been offering services to clients since 1995 and I feel that they are well aware of their website info and know it top to bottom, left to right.

  2. #2
    JEK is offline
    Senior Insider Joined: Jan 2004 In the ether . . . Posts: 51,669
    She was very rude. RickyG and BartyB are the experts on this subject -- I will look up one of their responses to the same question.
    The Marius 100th Birthday Party -- June 5, 2023

  3. #3
    NHDiane is offline
    SBH Insider Joined: Aug 2003 New Hampshire Posts: 6,937
    This was definitely rude IMO, but out of character for SBP. I admit I haven't used them in quite a few years, however. When I did use them, they were extremely easy to deal with and more than helpful. Nothing turns me off more (as a potential client) than rude and unresponsive dialogue. Peg Walsh should be made aware of this encounter.
    Emma Peel: I suppose Mother warned you about women like me?
    John Steed: Until now, I didn't know there were women like you.

  4. #4
    jcmc is offline
    SBH Member Joined: Mar 2012 Posts: 97
    we too have had that same experience with st barts properties. I think that they are easily put off if one does not make use of them and uncooperative when there is an issue. we no longer use their services and are very happy on our own!!

  5. #5
    Eve is offline
    SBH Insider Joined: Jun 2008 Boston Posts: 8,024
    That would be like a former client calling me to ask questions about their Fidelity account that they switched to. I'm not sure how forthcoming I would be about info, either. And I'm nice to everyone.

  6. #6
    NHDiane is offline
    SBH Insider Joined: Aug 2003 New Hampshire Posts: 6,937
    This is just common courtesy to me. You ALWAYS have to assume that you ARE speaking to a potential client...not to mention possible backlash from postings on the multiple media and/or chat sites that can come back to haunt you....such as our little forum here.
    Emma Peel: I suppose Mother warned you about women like me?
    John Steed: Until now, I didn't know there were women like you.

  7. #7
    Eve is offline
    SBH Insider Joined: Jun 2008 Boston Posts: 8,024
    We are only hearing one side of the story. I can imagine that SBH is not willing to vouch for the accuracy of something on the website, and open themselves up for liability, to a non-client.

  8. #8
    sbhlvr is offline
    SBH Insider Joined: Sep 2009 Dunes of Cape Cod Posts: 1,755
    I think it was rude. I try to avoid using SBP. Too many issues with their service and lack of knowledge every single time we use them. I must say, some of the staff members are better than others. Just my opinion.
    There's no dumb a$$ vaccine

  9. #9
    JEK is offline
    Senior Insider Joined: Jan 2004 In the ether . . . Posts: 51,669
    Quote Originally Posted by Eve View Post
    We are only hearing one side of the story. I can imagine that SBH is not willing to vouch for the accuracy of something on the website, and open themselves up for liability, to a non-client.
    I don't think the veracity of the website was the issue. The attitude was the issue.
    The Marius 100th Birthday Party -- June 5, 2023

  10. #10
    NHDiane is offline
    SBH Insider Joined: Aug 2003 New Hampshire Posts: 6,937
    Quote Originally Posted by JEK View Post
    I don't think the veracity of the website was the issue. The attitude was the issue.
    Exactly. Guess things could have changed since I've used SBP and if so, it's a shame. Customer service is the name of the game IMO....whether or not that customer in need of assistance is a current client or not. Too much competition out there to shoot yourself in the foot.
    Emma Peel: I suppose Mother warned you about women like me?
    John Steed: Until now, I didn't know there were women like you.

  11. #11
    sbhlvr is offline
    SBH Insider Joined: Sep 2009 Dunes of Cape Cod Posts: 1,755
    Quote Originally Posted by NHDiane View Post
    Exactly. Guess things could have changed since I've used SBP and if so, it's a shame. Customer service is the name of the game IMO....whether or not that customer in need of assistance is a current client or not. Too much competition out there to shoot yourself in the foot.
    couldn't agree more
    There's no dumb a$$ vaccine

  12. #12
    Goooner is offline
    SBH Insider Joined: Aug 2012 Posts: 1,050
    I'm with Eve. Asking for advice from somebody where there is no reasonable chance of a business relationship is asking a lot. The person is there to serve clients and potential clients.
    The person calling was neither.

  13. #13
    JEK is offline
    Senior Insider Joined: Jan 2004 In the ether . . . Posts: 51,669
    Everyone is a potential future client and should be treated as such.
    The Marius 100th Birthday Party -- June 5, 2023

  14. #14
    Goooner is offline
    SBH Insider Joined: Aug 2012 Posts: 1,050
    John, but the person pretty much confirmed that he/she was not a future client. The person was happy renting directly.

    Lawyers face this way too often.
    People want to get an answer, but they don't want to pay us for the advice.
    You learn to speak to people by identifying issues but not giving the answer unless the person becomes a client.
    You also learn "I don't want nobody nobody sent."
    Unless the matter was referred by somebody I know, or unless the person comes from a company I know well, I'm just not that interested in the call. There are too many time-suckers out there.

    I definitely understand the perspective and the frustration of the person who took the call.

    I personally would not have made that call to a company I was not going to work with.

  15. #15
    katva is offline
    SBH Insider Joined: Nov 2009 Posts: 4,769
    Quote Originally Posted by JEK View Post
    Everyone is a potential future client and should be treated as such.
    Exactly. As someone in the high-end, luxury services business, I would never, ever treat a former or potential future customer in this way. I too get questions all the time from friends, family, former AND future customers. I happily answer, unless it's something that requires a great deal of research, time and effort on my behalf. It doesn't take away from my business, and sometimes leads to future business. It doesn't sound like Cosbia said they would never be a customer again. I see no reason why SBP could not have politely given the information if they knew it, or suggested another place to look for it. We've also used SBP, and had no issues with them. I won't deal with rude people, though!
    If you're the smartest person in the room, you're in the wrong room :)

  16. #16
    islander is offline
    SBH Insider Joined: May 2005 Posts: 1,498
    It reminds me of a lawyer I spoke to for the first time (and last), when the first thing he asked me was.... my credit card number, before we even entered the subject of my call.

    I believe there is a right "balance" somewhere in the process. Any business must face free advice to a potential customer at some point. Otherwise, the business might very well lose the customer before any sale goes on. By the look of it, that's exactly what happened here with SBP.

  17. #17
    andynap is offline
    SBH Insider Joined: Oct 2002 Philadelphia Posts: 43,562
    Dave- asking for advice on bringing a dog to SBH isn't quite the same as asking for legal or medical advice over the phone which I would never do unless it was a client.


    Andy

  18. #18
    katva is offline
    SBH Insider Joined: Nov 2009 Posts: 4,769
    Quote Originally Posted by andynap View Post
    Dave- asking for advice on bringing a dog to SBH isn't quite the same as asking for legal or medical advice over the phone which I would never do unless it was a client.
    or financial advice. Totally agree....
    If you're the smartest person in the room, you're in the wrong room :)

  19. #19
    Goooner is offline
    SBH Insider Joined: Aug 2012 Posts: 1,050
    Unless the person is wrong and gets to St. Maarten with a dog and then cannot complete the trip.
    I'm sure that would be great for business too.

    Again, the person was pretty clear that he/she was not a potential client.
    Maybe because I've gotten way too many calls like that over the years, but I just don't have a problem with the way the company behaved.

  20. #20
    I love NYC, and go there as often as possible
    I'm a potential customer for any hotel there
    I would not call for infos, the hotel I'm not going to.
    I'd rather call the one I have a reservation with.
    I would not call the hotel I've been to, several years ago neither.

    Also, I would not go to complain on a forum if a conversation doesn't turn the way I want (but it's another story ).

    Does the person at SBP know all the legal pet's issues ? Probably not. (I have no idea myself, I live here and I have pets)
    Does she want to spend time, an hour or so, making researchs to give an accurate answer to a client ? : for sure
    To someone else, not a client ? hummmm..... guess....
    Could she be more friendly ? Maybe.

    I propose a test :
    someone call Wimco, Sibarth, ici & La etc.... :
    "Hi I'm not renting with you, but I'd like to get infos reg. pets on the island."


    just an opinion amog other....
    www.laurentbenoit.com

  21. #21
    Eve is offline
    SBH Insider Joined: Jun 2008 Boston Posts: 8,024
    So true. This isn't a friendly call to a pal. It is business. I would never call someone I am not giving business to at the time. I like the idea of that test.

  22. #22
    Eddie is offline
    SBH Insider Joined: Apr 2004 virginia Posts: 6,890
    Any regular visitor to SBH (as Cosbia seems to be) is a potential SBP client. Maybe not this year, or next, but...
    This wasn't a situation which would have taken up much of their time. A little help would have left Cosbia with a positive feeling toward SBP, perhaps leading to a future rental. Now, Cosbia will certainly remember this, when they opt for a villa only available through an agency.
    www.stbartsphotos.com
    Facebook EMH-Photography

  23. #23
    JEK is offline
    Senior Insider Joined: Jan 2004 In the ether . . . Posts: 51,669
    Quote Originally Posted by Eve View Post
    So true. This isn't a friendly call to a pal. It is business. I would never call someone I am not giving business to at the time. I like the idea of that test.
    A good business person is never rude. This forum is a case in point why rudeness will be returned.
    The Marius 100th Birthday Party -- June 5, 2023

  24. #24
    andynap is offline
    SBH Insider Joined: Oct 2002 Philadelphia Posts: 43,562
    Quote Originally Posted by JEK View Post
    A good business person is never rude. This forum is a case in point why rudeness will be returned.
    This forum isn't a business to the posters. A little stretch there.


    Andy

  25. #25
    amyb is offline
    SBH Insider Joined: Apr 2008 Glen Cove,L. I., NY Posts: 25,220
    For the good and welfare of the tourism industry a real answer would have been nice. Or punt and say, I do not know for certain, why don't you try calling --------?

    Maybe a topic we can elaborate on for FAQ.
    Remember Yesterday, Dream About Tomorrow, But Live Today.

  26. #26
    andynap is offline
    SBH Insider Joined: Oct 2002 Philadelphia Posts: 43,562
    Quote Originally Posted by amyb View Post
    For the good and welfare of the tourism industry a real answer would have been nice. Or punt and say, I do not know for certain, why don't you try calling --------?

    Maybe a topic we can elaborate on for FAQ.
    Just maybe the poster should complain to Peg Walsh. A lot of chewing going on here with no results.


    Andy

  27. #27
    JEK is offline
    Senior Insider Joined: Jan 2004 In the ether . . . Posts: 51,669
    Quote Originally Posted by andynap View Post
    This forum isn't a business to the posters. A little stretch there.
    I didn't mean to suggest it was a business, but one reaps what one sows. In business and in interpersonal, albeit internet, relationships. There is always a way to say no nicely.
    The Marius 100th Birthday Party -- June 5, 2023

  28. #28
    JEK is offline
    Senior Insider Joined: Jan 2004 In the ether . . . Posts: 51,669
    Quote Originally Posted by andynap View Post
    Just maybe the poster should complain to Peg Walsh. A lot of chewing going on here with no results.
    SBP reads this forum hourly, IMO.
    The Marius 100th Birthday Party -- June 5, 2023

  29. #29
    andynap is offline
    SBH Insider Joined: Oct 2002 Philadelphia Posts: 43,562
    SBP has a site too. Not much we can do except opine.


    Andy

  30. #30
    JEK is offline
    Senior Insider Joined: Jan 2004 In the ether . . . Posts: 51,669
    They have no forum, just a web site.
    The Marius 100th Birthday Party -- June 5, 2023

Bookmarks

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •