Big delays at JFK
- Thread starter Rosemary
- Start date
JEK
Senior Insider
BUSINESSApril 16, 2013, 3:13 p.m. ET
Computer Glitch Halts American Flights
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By JACK NICAS
The Federal Aviation Administration is holding all American Airlines flights at their origin airports until at least 5 p.m. Eastern time on Tuesday while the carrier tries to resolve a problem accessing its reservations system.
An FAA spokesman said that at the request of American, a unit of AMR Corp., AAMRQ +7.32% the agency ordered a nationwide "ground stop" for all flights due to depart before 1:30 p.m. Eastern time, holding all American flights at their origin airports until the order is lifted.
American said on its official Twitter account that the ground stop is scheduled to last until at least 5 p.m. Eastern time. The order could last longer if the airline's computer-access problems aren't resolved. American's airborne aircraft are landing as scheduled, the FAA spokesman said.
American's reservations system is hosted by Sabre Holdings, a global airline ticketing company, and it is the heart of many of the airline's operations, storing and organizing passenger lists and flight schedules. American said on Twitter that the problem was not with Sabre, but rather the carrier's ability to access the system.
An American spokeswoman said in an email that its reservations system was "experiencing intermittent outages. We're working to resolve the issue as quickly as we can. We apologize to our customers for any inconvenience.
American and its regional carrier, American Eagle, operate about 3,300 flights a day.
Computer Glitch Halts American Flights
↓ More
By JACK NICAS
The Federal Aviation Administration is holding all American Airlines flights at their origin airports until at least 5 p.m. Eastern time on Tuesday while the carrier tries to resolve a problem accessing its reservations system.
An FAA spokesman said that at the request of American, a unit of AMR Corp., AAMRQ +7.32% the agency ordered a nationwide "ground stop" for all flights due to depart before 1:30 p.m. Eastern time, holding all American flights at their origin airports until the order is lifted.
American said on its official Twitter account that the ground stop is scheduled to last until at least 5 p.m. Eastern time. The order could last longer if the airline's computer-access problems aren't resolved. American's airborne aircraft are landing as scheduled, the FAA spokesman said.
American's reservations system is hosted by Sabre Holdings, a global airline ticketing company, and it is the heart of many of the airline's operations, storing and organizing passenger lists and flight schedules. American said on Twitter that the problem was not with Sabre, but rather the carrier's ability to access the system.
An American spokeswoman said in an email that its reservations system was "experiencing intermittent outages. We're working to resolve the issue as quickly as we can. We apologize to our customers for any inconvenience.
American and its regional carrier, American Eagle, operate about 3,300 flights a day.
