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Thread: DAMAGE RECOVERY UNIT ALAMO CAR RENTAL

  1. #1
    didier is offline
    SBH Insider Joined: Oct 2005 flamands Posts: 6,279

    DAMAGE RECOVERY UNIT ALAMO CAR RENTAL

    Imagine my surprise waking up to a bill from the recovery unit from alamo this morning. I don't understand as I returned the car in perfect condition. The fellow who checked in my car rental looked over the car with a fine tooth comb. He even opened the door to check the roof of the car since it had a sunroof. He was satisfied that the car had no damage and gave me my receipt. I thought this was the gold standard, to get a receipt after returning a car. nothing noted about any damage.

    Now I receive a bill for a windshield repair for 465 dollars. I wrote a letter to the ceo of alamo group this morning to see if he could help with this obviously fraudulent claim.

    Has anyone else in here received anything like this after returning a rental car?

  2. #2
    didier is offline
    SBH Insider Joined: Oct 2005 flamands Posts: 6,279

    Re: DAMAGE RECOVERY UNIT ALAMO CAR RENTAL

    can anyone respond?

  3. #3
    phil62 is offline
    SBH Insider Joined: Feb 2005 Glen Cove, NY Posts: 6,276

    Re: DAMAGE RECOVERY UNIT ALAMO CAR RENTAL

    You should also contact your credit card company and ask them to help. My understanding is that once a clean receipt is issued, the renter is off the hook. Again, your cc company should be able to assist you. At the very least, you should deny the charge. Alamo will then have to justify the charge to your cc company as well.

    Good luck.

    Phil

  4. #4
    didier is offline
    SBH Insider Joined: Oct 2005 flamands Posts: 6,279

    Re: DAMAGE RECOVERY UNIT ALAMO CAR RENTAL

    thanks Phil. I definitely am denying the claim. funny thing is that I returned the car to baltimore bwi. the receipt for the replacement of the whole windshield was out of ohio.

    very odd. I wrote to the ceo of alamo this morning, odd thing is that he responded and said that he is not the president of the rental car company but gave me the person who is in charge of alamo/ enterprise holdings, that is Chrissy Taylor enterprise holdings. I have written to her and so far no response. she may not respond on sundays.

    I will take it up with the credit card company tomorrow which is in st. barths. this card insurance covers rental cards out of the country, but I will ask them to also deny the claim if submitted to my card. its not a lot of money, but I have been researching this on the internet and it says that alamo, national and enterprise rentals are all doing this. its random, a way to make more money because of the lean times from covid? I have read horror stories of people who returned their car in perfect condition. and was socked with a large damage claim. some over 2000 dollars.

    Funny thing is that I used to take pics of the car when I returned it, but have had such a good experience with alamo, I stopped doing that. I always use costco car rental program when I rent a car for the savings.

    I will no longer rent from the big 3.

  5. #5
    andynap is offline
    SBH Insider Joined: Oct 2002 Philadelphia Posts: 45,187

    Re: DAMAGE RECOVERY UNIT ALAMO CAR RENTAL

    They are supposed to give you a list of damages before they take the car back. The receipt you got is evidence in my view that there was no damage when you turned it in. Definitely contest the claim with your cc.


    Andy

  6. #6

    Re: DAMAGE RECOVERY UNIT ALAMO CAR RENTAL

    Many states require automobile insurance provide windshield coverage with a $0 deductible. Your insurance in SBH may be different. However, this may explain an unscrupulous rental agency trying to exact $$$ from you personally, knowing you have no recourse in Maryland.

  7. #7
    NancySC is offline
    SBH Insider Joined: Sep 2017 Posts: 1,348

    Re: DAMAGE RECOVERY UNIT ALAMO CAR RENTAL

    Scam I think, knowing you are not in USA perhaps ? Keep fighting the charge. Let us know outcome please.

  8. #8
    didier is offline
    SBH Insider Joined: Oct 2005 flamands Posts: 6,279

    Re: DAMAGE RECOVERY UNIT ALAMO CAR RENTAL

    Quote Originally Posted by NancySC View Post
    Scam I think, knowing you are not in USA perhaps ? Keep fighting the charge. Let us know outcome please.
    thanks I have looked online and lots of people in the bwi and dc area are getting this from Alamo and enterprise car rentals. most are people who have left for an early flight and did not have someone to check out the car for them. that was not the case with me, someone gave the car a once over, he even opened the door and stood on the floorboard to check the roof since there was a sunroof on the suv. seems this is only happening with national, enterprise and alamo.

    some people have actually fought this claim, some did nothing and it went to a collection agency. it seems they do not have the authority to actually charge the credit card that I used to rent the car, they do not even give me any details or pictures. I have written to the ceo of enterprise since they own alamo. I hope she will respond and perhaps she can put a stop to this. My guess is that someone is getting a kickback for reporting false damages.

    no more renting from alamo, national or enterprise for me.

  9. #9
    shihadehs is offline
    SBH Insider Joined: Mar 2012 Posts: 1,058

    Re: DAMAGE RECOVERY UNIT ALAMO CAR RENTAL

    We rented a car last week from Avis at SFO airport. As soon as we got on the road we noticed a small crack in windshield. We immediately called Avis and reported it and I took picture that has the time and date...imagining we would have been charged for that upon return..
    Steve and Aimee

  10. #10
    didier is offline
    SBH Insider Joined: Oct 2005 flamands Posts: 6,279

    Re: DAMAGE RECOVERY UNIT ALAMO CAR RENTAL

    Quote Originally Posted by shihadehs View Post
    We rented a car last week from Avis at SFO airport. As soon as we got on the road we noticed a small crack in windshield. We immediately called Avis and reported it and I took picture that has the time and date...imagining we would have been charged for that upon return..
    I rented at avis at sfo last week too. small world. I was there on the 6th of June, drove along the pacific coast south....wonderful drive.

  11. #11
    shihadehs is offline
    SBH Insider Joined: Mar 2012 Posts: 1,058

    Re: DAMAGE RECOVERY UNIT ALAMO CAR RENTAL

    Quote Originally Posted by didier View Post
    I rented at avis at sfo last week too. small world. I was there on the 6th of June, drove along the pacific coast south....wonderful drive.
    That is a stunning drive...
    Steve and Aimee

  12. #12
    stbartshopper is offline
    SBH Insider Joined: Dec 2013 Indianapolis, Indiana, U.S.A. Posts: 11,265

    Re: DAMAGE RECOVERY UNIT ALAMO CAR RENTAL

    We have made that drive numerous times. One of our favorite places to stay is The Post Ranch Inn. Need to reserve up to a year in advance though.

  13. #13
    stbartshopper is offline
    SBH Insider Joined: Dec 2013 Indianapolis, Indiana, U.S.A. Posts: 11,265

    Re: DAMAGE RECOVERY UNIT ALAMO CAR RENTAL


  14. #14
    amyb is offline
    SBH Insider Joined: Apr 2008 Glen Cove,L. I., NY Posts: 28,664

    Re: DAMAGE RECOVERY UNIT ALAMO CAR RENTAL

    Has the highway been fully repaired since the fires?

    Hopper, one of my all time favorite places to stay--Post Ranch Inn.
    Remember Yesterday, Dream About Tomorrow, But Live Today.

  15. #15
    JEK is offline
    Senior Insider Joined: Jan 2004 In the ether . . . Posts: 55,580

    Re: DAMAGE RECOVERY UNIT ALAMO CAR RENTAL

    My current Desktop on Mac OS Big Sur

    Screen Shot 2021-06-21 at 9.01.57 AM.jpg
    The Marius 100th Birthday Party Memorial -- June 5, 2023

  16. #16
    cec1 is online now
    SBH Insider Joined: Jul 2008 Posts: 7,203

    Re: DAMAGE RECOVERY UNIT ALAMO CAR RENTAL

    Beautiful!

  17. #17
    JEK is offline
    Senior Insider Joined: Jan 2004 In the ether . . . Posts: 55,580

    Re: DAMAGE RECOVERY UNIT ALAMO CAR RENTAL

    Comes with the Mac and dynamically changes with the hour as the light changes

    Midnight

    Screen Shot 2021-06-21 at 9.28.17 AM.jpg
    The Marius 100th Birthday Party Memorial -- June 5, 2023

  18. #18
    cec1 is online now
    SBH Insider Joined: Jul 2008 Posts: 7,203

    Re: DAMAGE RECOVERY UNIT ALAMO CAR RENTAL

    Happy Summer Solstice!

  19. #19
    amyb is offline
    SBH Insider Joined: Apr 2008 Glen Cove,L. I., NY Posts: 28,664

    Re: DAMAGE RECOVERY UNIT ALAMO CAR RENTAL

    great, John
    Remember Yesterday, Dream About Tomorrow, But Live Today.

  20. #20
    stbartshopper is offline
    SBH Insider Joined: Dec 2013 Indianapolis, Indiana, U.S.A. Posts: 11,265

    Re: DAMAGE RECOVERY UNIT ALAMO CAR RENTAL

    We have Big Sur as well. Catalina was nice- this is better!

  21. #21
    shihadehs is offline
    SBH Insider Joined: Mar 2012 Posts: 1,058

    Re: DAMAGE RECOVERY UNIT ALAMO CAR RENTAL

    Not sure about the road status after fires....did not do the drive this time...we are up in Tahoe
    Steve and Aimee

  22. #22
    stbartshopper is offline
    SBH Insider Joined: Dec 2013 Indianapolis, Indiana, U.S.A. Posts: 11,265

    Re: DAMAGE RECOVERY UNIT ALAMO CAR RENTAL


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