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Thread: Warning about FedEx -- Covid Consultants

  1. #1

    Warning about FedEx -- Covid Consultants

    We are hoping to fly today on an international trip that requires a negative Covid test. We paid thecovidconsultants.com a total of $513 for two tests (including FedEx overnight shipping), and used their posted recommendations (see attached image from their web site) on the timing of our tests. We tested ourselves on Monday, and delivered the packages to our local FedEx office at 1:30 p.m. on Monday -- well before the 5:00 p.m. deadline. The packages never left the state for more than 24 hours, so the packages weren't delivered to the Covid Consultants on Tuesday morning as planned. (A day later, on Wednesday morning, the packages still haven't been delivered.) So, a major screw-up -- not sure what we'll do next.

    On the phone, Covid Consultants said that 95% of FedEx overnight packages arrive on time -- which means that 5% don't. That's one out of 20 customers. Something to keep in mind!

    Covid Consultants won't provide us a refund, but did offer us a 50% refund. A bitter experience. I think that a warning about the 5% failure rate of FedEx deliveries should be posted on the Covid Consultants web site.
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  2. #2
    dadto6 is offline
    SBH Insider Joined: Aug 2013 Northern Virginia Posts: 2,208

    Re: Warning about Covid Consultants

    I am so sorry to hear of your problem. Precisely why our family does not intend to return to St. Barths until the nonsense if over, if it ever is over.

  3. #3
    Dennis is offline
    Senior Insider Joined: Apr 2004 Austin, TX Posts: 9,685

    Re: Warning about Covid Consultants

    Shouldn’t this be a warning about FedEx?

  4. #4
    andynap is offline
    SBH Insider Joined: Oct 2002 Philadelphia Posts: 44,498

    Re: Warning about Covid Consultants

    Quote Originally Posted by Dennis View Post
    Shouldn’t this be a warning about FedEx?
    Exactly


    Andy

  5. #5

    Re: Warning about Covid Consultants

    Yes, it's a warning about FedEx. But FedEx is the chosen shipper that Covid Consultants requires customers to use. The payment goes to Covid Consultants -- I have no contractual arrangement with FedEx. (Covid Consultants mailed me a pre-paid FedEx bag.) In essence, FedEx is Covid Consultant's chosen subcontractor. And Covid Consultants provides advice on the timing of home Covid testing (with respect to flight departure dates) -- and it seems to me that a 5% failure to deliver packages (by FedEx) should be noted by Covid Consultants on their recommendation chart for test timing.

  6. #6
    dadto6 is offline
    SBH Insider Joined: Aug 2013 Northern Virginia Posts: 2,208

    Re: Warning about FedEx -- Covid Consultants

    I feel your pain. If Covid Consulstants relies upon FedEx, there you have it, not your choice. Is there a more reliable shipper than FedEx? UPS? USPS? DHL?
    I sincerely hope you can get your money back from Airlines, Villa/Hotel Rental, not to mention disappointment!!!

  7. #7
    Aipotu is offline
    SBH Member Joined: Feb 2008 Connecticut Posts: 338

    Re: Warning about FedEx -- Covid Consultants

    The problem is that there is no more (or less) reliable provider right now -- they are all (can I use the f-word here?) horrible right now. I paid for two-day shipping with USPS for a package I sent on December 15; my friend got it yesterday. I am awaiting two packages that were sent to me on December 19 and have yet to arrive. Although the company I bought from is 35 miles from my home, the package sat in Pittsburgh for 8 days and then Jersey City since then.

    That said, Covid Consultants should be upfront or at least more transparent. My experience with them was great in November.

    Quote Originally Posted by dadto6 View Post
    I feel your pain. If Covid Consulstants relies upon FedEx, there you have it, not your choice. Is there a more reliable shipper than FedEx? UPS? USPS? DHL?
    I sincerely hope you can get your money back from Airlines, Villa/Hotel Rental, not to mention disappointment!!!

  8. #8
    Dennis is offline
    Senior Insider Joined: Apr 2004 Austin, TX Posts: 9,685

    Re: Warning about FedEx -- Covid Consultants

    I would say that a 95% success rate is pretty good. Except when you're in the 5%, natch.

  9. #9
    andynap is offline
    SBH Insider Joined: Oct 2002 Philadelphia Posts: 44,498

    Re: Warning about FedEx -- Covid Consultants

    It seems to me that because of the Post Office breakdown more people are using FedEx and UPS leading to delays through out. I am still waiting for a package sent 2 weeks before Christmas.


    Andy

  10. #10
    amyb is offline
    SBH Insider Joined: Apr 2008 Glen Cove,L. I., NY Posts: 27,357

    Re: Warning about FedEx -- Covid Consultants

    Shipping News ....Fed Ex and UPS jammed and have fallen way behind. Newly rebranded and renamed by unhappy customers...FED UP!
    Remember Yesterday, Dream About Tomorrow, But Live Today.

  11. #11
    JEK is offline
    Senior Insider Joined: Jan 2004 In the ether . . . Posts: 53,160

    Re: Warning about Covid Consultants

    Quote Originally Posted by dadto6 View Post
    I am so sorry to hear of your problem. Precisely why our family does not intend to return to St. Barths until the nonsense if over, if it ever is over.
    The “nonsense” is rational response to a global pandemic that has killed hundreds and hundreds of thousands. This island that we love is trying to protect her citizens and her livelihood.
    The Marius 100th Birthday Party Memorial -- June 5, 2023

  12. #12

    Re: Warning about FedEx -- Covid Consultants

    amyb: I like FED UP. Bennet Cerf would be proud

  13. #13
    PIRATE40 is offline
    SBH Insider Joined: Jan 2005 Sarasota, Florida Posts: 1,788

    Re: Warning about FedEx -- Covid Consultants

    Shame on Covid Consultants....It is not your fault FedEx did not deliver. You did not choose to use them. They did and they should deal with the loss/consequence. If my customer does not receive a package from a shipper that I chose to ship with, I make them whole and deal with the shipper myself. I would never let a customer suffer a loss.
    "Yes I am a Pirate"

  14. #14
    lvbookworm is offline
    SBH Member Joined: Feb 2019 Las Vegas, NV Posts: 296

    Re: Warning about FedEx -- Covid Consultants

    My husband had the same thing happen recently when he used Vault's covid testing for a business trip to Hawaii. He delivered his sample, as instructed, to the UPS store (their chosen carrier) hours before their publicized cutoff for next-day air service. It sat in the store for 24 hours. He did get his results back in time - but just barely, and not without a LOT of stress!

  15. #15

    Re: Warning about FedEx -- Covid Consultants

    We're at the airport now. No information from Covid Consultants -- in other words, no testing results. Fortunately, our Plan B test (a free test from our state health department) came through before our check-in -- and obviously, before the results from Covid Consultants. Looks like our trip will happen. Nerve-wracking.

  16. #16
    amyb is offline
    SBH Insider Joined: Apr 2008 Glen Cove,L. I., NY Posts: 27,357

    Re: Warning about FedEx -- Covid Consultants

    Indeed. Soon you will have your feet up and be relaxing. Stay calm.
    Remember Yesterday, Dream About Tomorrow, But Live Today.

  17. #17
    GMP62 is offline
    SBH Insider Joined: Feb 2015 Martinsville, NJ Posts: 1,947

    Re: Warning about FedEx -- Covid Consultants

    Very sorry for all of the stress Snorkler, but the good news is that you’ll be arriving in paradise very soon. Bon voyage and enjoy your time on St. Barths!

  18. #18
    didier is offline
    SBH Insider Joined: Oct 2005 flamands Posts: 5,551

    Re: Warning about FedEx -- Covid Consultants

    if you don't put this covid test in a specific fed ex shipment for critical medical , I believe it is cat b, then fed ex may not know this needs shipping first.

    fed ex always makes sure that medical specimens goes out first. this may be the problem that some of you are having. you cannot just drop this cat b box in just any fedex drop box.

    I spoke with several fed ex offices before dropping my specimen. two of them refused to take a cat b shipment. the third fed ex office said they would take my medical specimen, but refused to touch the box and had me put the box in a special area to be picked up by fedex at 5 p.m.

    I had no problem and tracked my shipment, it did go out at 5, but did not leave the area until 9 that evening.

  19. #19

    Re: Warning about FedEx -- Covid Consultants

    Our packages were medical substances, Category B -- clearly marked on the bags.

  20. #20
    didier is offline
    SBH Insider Joined: Oct 2005 flamands Posts: 5,551

    Re: Warning about FedEx -- Covid Consultants

    Quote Originally Posted by Snorkeler View Post
    Our packages were medical substances, Category B -- clearly marked on the bags.

    like I said, not ALL FEDEX OFFICES ACCEPT CAT B. if you drop off to the wrong fedex office,one that does not accept cat b, then it will just sit here untouched, till another fedex office sends a truck for the specimen.

  21. #21

    Re: Warning about FedEx -- Covid Consultants

    We checked about Category B acceptance before dropping off our packages, and obviously the counterperson could read the "Category B" label when we dropped off the packages. The FedEx center accepted Category B packages. That wasn't the problem with our delay.

  22. #22
    Mrsm6-7-08 is offline
    SBH Member Joined: Jan 2013 Long Island Posts: 247

    Re: Warning about FedEx -- Covid Consultants

    Quote Originally Posted by Snorkeler View Post
    We're at the airport now. No information from Covid Consultants -- in other words, no testing results. Fortunately, our Plan B test (a free test from our state health department) came through before our check-in -- and obviously, before the results from Covid Consultants. Looks like our trip will happen. Nerve-wracking.
    Very smart you did 2 tests.
    Sorry to hear about covid consulants and not giving you a full refund.

  23. #23
    Jeanette is offline
    SBH Insider Joined: Apr 2005 Cambridge, MA Posts: 7,534

    Re: Warning about FedEx -- Covid Consultants

    My daughter's Covid Consultants FedEx shipment was also not received in 24 hours although it was mailed at the same time as her fiance's which was delivered on time. It took a day for FedEx to track it down and they only rushed it because it was a medical sample. Then it was very challenging to reach Covid Consultants to get it tested and results sent within a few hours. She literally got results within hours of boarding the plane. The entire 48 hours was (expensive) stress.
    Liberté, Égalité, Sororité

  24. #24
    3boys is offline
    SBH New Member Joined: Oct 2017 Posts: 2

    Re: Warning about FedEx -- Covid Consultants

    Sorry to hear you had a bad experience....we used COVID consultants via Fedex, sent our test Tuesday, received an email with our results this evening(Wednesday) fly in Friday.

  25. #25
    lvbookworm is offline
    SBH Member Joined: Feb 2019 Las Vegas, NV Posts: 296

    Re: Warning about FedEx -- Covid Consultants

    Quote Originally Posted by Snorkeler View Post
    We're at the airport now. No information from Covid Consultants -- in other words, no testing results. Fortunately, our Plan B test (a free test from our state health department) came through before our check-in -- and obviously, before the results from Covid Consultants. Looks like our trip will happen. Nerve-wracking.
    Bon Voyage! Once you step off the plane upon arrival in SBH this will all seem like a distant memory. Have a GREAT time!!

  26. #26
    amyb is offline
    SBH Insider Joined: Apr 2008 Glen Cove,L. I., NY Posts: 27,357

    Re: Warning about FedEx -- Covid Consultants

    3 boys..terrific that your Gods all lined up for you.safe travels. Safe journey.
    Remember Yesterday, Dream About Tomorrow, But Live Today.

  27. #27
    3boys is offline
    SBH New Member Joined: Oct 2017 Posts: 2

    Re: Warning about FedEx -- Covid Consultants

    Thank you!

  28. #28
    TERP37 is offline
    SBH Member Joined: Oct 2015 Mars,Pa Posts: 173

    Re: Warning about FedEx -- Covid Consultants

    I’m sorry to hear that- our experience is the complete opposite- FedEx our package Tuesday of this week- arrived at Covid consultants( Lubbock TX) Wednesday morning at 11am- 10pm Wednesday night received email from them with our negative results - Today uploaded results to St Maarten EHAS application with pre approval 30 minutes later- Friday we leave for paradise! Can’t wait—11 days in heaven !!

  29. #29
    amyb is offline
    SBH Insider Joined: Apr 2008 Glen Cove,L. I., NY Posts: 27,357

    Re: Warning about FedEx -- Covid Consultants

    That really went well. Safe travels, Terps
    Remember Yesterday, Dream About Tomorrow, But Live Today.

  30. #30
    GMP62 is offline
    SBH Insider Joined: Feb 2015 Martinsville, NJ Posts: 1,947

    Re: Warning about FedEx -- Covid Consultants

    Bon voyage, Terp! We shall look forward to your on island reporting...enjoy!

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