Jim Kelly-Evans
Senior Insider
Last week we were delayed 7 hours on a flight from PHL to FTL on American. "Mechanical issues" with the aircraft was the given explanation. AA also changed both our SBH going and coming flights into SJU so much so that we are forced to fly to SJU a day early so as not to miss our Tradewinds connection. AA sure is making it tough on some of their loyal customers!